All shipments within the United States are shipped Carbon Neutral. We still offer retro shipping rates of $8 for orders within the continental United States no matter how many items you order! International orders are 18 USD (charged by us upon checkout) plus whatever normal customs fees your country may apply upon receipt.
How long will it take to receive my order?
It can take up to 48 hours to verify payment and process your order. Then the actual transit will take up to 5 business days via UPS. If you are closer to the west coast, transit can take as little as 1 to 3 days. Orders shipping outside of the United States ideally take less than 14 days (although we have experienced longer delivery times) and are handled by the U.S. Postal Service and the receiving country's mail provider. If you provide an incorrect mailing address and the item returns to us, we can reship it but will have to recharge the shipping fee.
How do I know what size to order?
As a general rule, Altru mens shirt fits are more on the slim side and are preshrunk. If you are still unsure and are torn between two sizes, order the larger of the two. General sizing chart is here.
What if a shirt I want is out of stock?
We reproduce styles based on boutique and retail demand. If you must have a particular size/style that appears to be out, email us just to make sure there isn't one hiding in our stockroom.
What is your return policy?
If we send you an incorrect or damaged item, we apologize and will promptly correct the order. Email us for a return shipping label if you'd like. If you are simply not pleased with your selection and would like to refund or exchange it (within 45 days of purchase) for a different size, style, or color, we will gladly accommodate (will have to recharge shipping) as long as the returned garment is in new condition. Make sure to use delivery confirmation or insurance because we cannot be responsible for items lost or stolen during transit. In either case, please include a note with the order number, reason for return, and what you would like to substitute.
U.S.A. West Coast: 213.489.1092 firstname.lastname@example.org
U.S.A. East Coast: 212.575.2373 email@example.com
Please email Jamisin (firstname.lastname@example.org) for everything else; including film/television relations, licensing, stylist pulls, press inquires, webstore issues, photoshoots and general conversation.