When I ordered my hoody, I accidentally selected a t shirt. It was a Sunday evening, so I sent an email to find out what options I would have before the order processing had gone too far. I woke up Monday not expecting a response because it was a Holiday but found the email had been quickly responded to on Sunday night. I was able to process an order for the hoody I wanted with no issues of them canceling the first item without a charge. Jonny was extremely helpful, responsive, and kind in his responses. I will order again just because of the interaction I had with this company and the great quality of the item helps too. Shipping was as fast!