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Copy of FAQ - Frequently Asked Questions & Shipping

Our Promised Shipping Prices
All orders under $25 within the U.S. are by default shipped USPS $10.
All orders between $25.01 - $60  within the U.S. are shipped USPS $5.
USPS Express Shipping within the U.S. is always $27.50
International shipping costs vary by location. (Duties/taxes are billed at delivery)
***Free USPS Priority domestic shipping on U.S. orders with a final total over $60.00*** (Returns that reduce the final total below the Free Shipping level will have the shipping fee deducted from the refund amount)

International Shipping Policies
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Shipping times vary depending on county and customs holding times. Delivery completion between 8 & 20 days is about average. Deliveries that take over 20 days are usually due to a countries importing procedures.
For more info, please contact your local customs office on custom fees.
***All sales FINAL for International orders***

How long will it take to receive my order?
Please allow 24 business hours to verify payment and process your order.

How do I know what size to order?
Our custom made shirts are designed to be more on the slim side and are preshrunk.
If you are still unsure and are torn between two sizes, we suggest sizing up.
For general sizing chart, click here.

What is your return policy?
We offer a 30-day return policy on all our products.
Returns and exchanges: fill out the order form that is included within your order and send it to the address on the form.
You will be responsible for the return shipping cost.
If we sent a defective item, let us know by calling or emailing and we will send you a return label to exchange it for a new garment.
 (Returns that reduce the final total below the Free Shipping incentive level will have the appropriate shipping fee deducted from the refund amount)

Can Discount Codes & Sales Events be combined?
Discount Codes and Sales Events are not to be combined unless explicitly promoted. All Sales Events are interdependent. A Discount Code can not be used along with a Sales Event.

All Other Inquiries:
PH: 213-622-0588
Please email for everything else!
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The Altru Apparel Team
© 2014