FAQ - Frequently Asked Questions | Altru Apparel

FAQ - Frequently Asked Questions

Our Promised Shipping Prices
All orders within the U.S. are only $10.
2nd Day Shipping within the U.S. is $25.
International shipping costs vary by location. (Duties/taxes are billed at delivery)
***Free standard domestic shipping on U.S. orders with a final total over $75***

International Shipping Policies
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Shipping times vary depending on county and customs holding times. Delivery completion between 8 & 20 days is about average. Deliveries that take over 20 days are usually due to a countries importing procedures.
For more info, please contact your local customs office on custom fees.
***All sales FINAL for International orders***

How long will it take to receive my order?
Please allow 24 business hours to verify payment and process your order.

How do I know what size to order?
Our custom made shirts are designed to be more on the slim side and are preshrunk.
If you are still unsure and are torn between two sizes, we suggest sizing up.
For general sizing chart, click here.

What is your return policy?
We offer a 30-day return policy on all our products.
Returns and exchanges: fill out the order form that is included within your order and send it to the address on the form.
You will be responsible for the return shipping cost.
If we sent a defective item, let us know by calling or emailing and we will send you a return label to exchange it for a new garment.

All Other Inquiries:
Please email info@altruapparel.com for everything else!
 
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The Altru Apparel Team
© 2014